Postage & Delivery

All parcels are dispatched from Melbourne, Australia. Postage is free for standard delivery within Australia and the estimated arrival of your order is dependent on your selected address.

We also provide an express $15 delivery option.

Please click here for estimated arrival times within Australia for both standard and express options. 

If you have any concerns with your order please email studio@thesleepsociety.com.au.

 

International shipping is $20.

Estimated arrival times are dependent on your selected address.    

New Zealand | 4-6 working days

North America, Western Europe, Asia and the Pacific | 6-13 working days

Rest of the world | 10-15 working days

If you have any concerns with your order please email studio@thesleepsociety.com.au.

To ensure secure delivery, it is recommend all parcels be signed for upon receipt. If you will not be at your selected address during delivery hours, please select an address where someone will be available to sign for your parcel.

Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address. To ensure the security of your order a signature will always be requested when a delivery is made unless you have selected 'authority to leave'.

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You will receive an email with your tracking information once your order has been processed. If you have any queries about your delivery please do not hesitate to contact us at studio@thesleepsociety.com.au

 

Once orders are placed, they are not able to be edited, added to or cancelled. If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday). Delivery times are estimates and subject to change.

You may experience slightly longer delivery times during peak periods, an act of God (force majeure event), or due to other Australia Post, Startrack or Sendle delivery issues that are unforeseen or unavoidable events beyond The Sleep Society’s reasonable control. You will be notified if your order is experiencing significant unexpected or unavoidable delays.