Returns

We  hope you will love your Sleep Society purchase,

but if for any reason you would like to return your order,

 we can assist in organising its return for an exchange or refund, provided that the following steps are followed.

Please note, this policy includes all items purchased but regretfully excludes items that have been monogrammed or personalised with bespoke embroidery.

 

Please contact us to authorise your return within 30 days of receipt of goods. We may ask you to send a photo of your goods if you believe they are faulty.

You can contact us by email at customerservice@thesleepsociety.com.au

please quote your order number and reason for return.

 

Goods should be returned unused as per the original order with all labels in place and salt packaging unopened. We will provide a return address and return instructions via email or text message.

 

Your return should include the original packing slip so we are able to identify the return quickly and efficiently. In the case of gifts, please ensure the name of the purchaser is quoted in all correspondence. Failure to do so will result in delays processing the return. Goods must arrive to our return address within 14 days of the authorisation being granted.

 

 

If you are not fully satisfied with your product we are able to offer you free shipping for international returns.

Please note that any international customs duties and taxes paid at checkout or on receipt of goods are not refundable and you will be refunded the product cost only.

 

Dependent on inventory availability, we are happy to exchange eligible items that are returned to us within 30 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.

If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 30 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. Shipping fees cannot be refunded.

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. Every effort is taken to check your purchase thoroughly for any faults before your order is dispatched. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our care instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of purchase.

Please note that we are not able to refund or exchange personalised items unless they are deemed to be faulty.